Xhorse Privacy Policy
Update date: August 01, 2024
Effective date: August 01, 2024
Please carefully read and fully understand this Privacy Policy before using the products/services we provide (we have bolded the font for key content, please pay special attention to it) and make corresponding choices. Once you use or continue to use our products/services, it means that you agree to our handling of your relevant information in accordance with this privacy policy, which includes the following points:
1. The data we process when you use Xhorse services
1.1 When you create an Xhorse account, we will store the information you provide, such as: Name, email address, and phone number；
1.2 When you use the Xhorse service to perform operations, we store the information you create；
1.3 When you use related functions, we process relevant information, such as when you search for a car brand, remote, chip, etc. on the Xhorse APP, or when you generate or copy a remote or chip；
1.4 Some of the above data may be associated with your Xhorse account, and we will treat such data as personal information.
1.5 In order to better provide you with products and services, we may collect device information about your use of our products and services during application startup or background runtime( Including Android ID and utdid, device name and model, device identification code, device IP, operating system and application version, resolution, service provider network ID (PLMN), Mac address, SSID, BSSID), browser type, etc.when the application is launched or running in the background, in order to provide you with the best way to showcase our products and services. We will also use your personal information in order to continuously improve and optimize the above features.
2. The function of collecting user personal information when using Xhorse
2.1 For account registration and login, we will collect your provided phone number, email, verification code, avatar, and nickname for registration, account creation, login, and network identity improvement.
2.2 Real name authentication and identity verification. We will collect your real name, ID card, phone number, real name authentication information, facial recognition information, business license, and filing information for real name authentication and qualification verification. In some cases, identity verification involves facial recognition.
2.3 Device connection, we will collect Bluetooth and geographic location information for device communication connection.
2.4 Feedback and customer service, we will collect contact records, account information, identity verification information, order information, and other necessary information for customer service resolution, for use in customer service, after-sales service, and dispute resolution.
2.5 Mall, we will collect the contact information, address (shipping address), contact phone number, and order information you provide for mall order transaction information.
2.6 Search and browse, we will collect information generated during your visit and use, such as browsing, following, bookmarking, and searching, to display and recommend according to the user's search, browsing, and other needs.
2.7 During use, we will collect your device information, log information, and network information for the purpose of ensuring information security when users use the application.
2.8 Additional features,camera, album, microphone, clipboard are used for scanning, taking photos, uploading images, as well as uploading and storing images from albums and voice input customer service communication and voice feedback; Access your clipboard permissions locally when sharing or receiving shared information, participating in activities, etc.
3. The function of collecting Image Information (photos and videos) when using Xhorse
Our application will upload and collect image user information, and the image is used for information feedback, problem description, experience sharing, etc. This information is optional and is uploaded proactively by the customer. Please note that any image information submitted to our platform for feedback sharing may be displayed on other Xhorse product applications. for example：
3.1 My account:
1). Personal information: Avatar, business license, filing information; (Involving security issues, we need some of the user's information for the server to do user security authentication and authentication)
2). My rework: add pictures; (to provide better service support for customers to solve problems)
3.2 Customer service: chat to select pictures and videos; (provide better service support for customers to solve problems)
3.3 Feedback and opinions: I want feedback, I want to complain -> add pictures; (to provide better service support for customers to solve problems)
3.4 Apply for remote control development: upload remote control pictures; (to provide better service support for customers to solve problems)
3.5 Feedback function in the function module: add pictures; (provide better service support for customers to solve problems, and the reviewed content will be displayed in other xhorse application platforms)
3.6 Scan code interface: select album picture function; (local use)
3.7 AI query: select album picture function; (local use)
However, we do not share these images with third parties; they are used only for internal purposes, such as improving our services and user experience. By submitting images to our platform, you acknowledge and consent to our collection and storage of your images.
4. Reasons for processing data
The reason we process this data is to achieve the objectives stated in our policy, including:
4.1 Help our services provide more practical and tailored content, such as more relevant search results;
4.2 Improve our services and develop new ones;
4.3 Prevent fraud and abuse, thereby improving security;
4.4 Conduct analysis and measurement to understand the usage of Xhorse services;
4.5 Merge data;
4.6 We will also compile data from various Xhorse services and data from your devices to achieve the above objectives.
5. Cancel account
You have the right to cancel your Xhorse account, which can be accessed through our APP customer service or email‘support@xhorse.com’contact us. After your successful cancellation, unless otherwise specified by laws, regulations, and corresponding national standards, we will delete your personal information or anonymize it. To ensure security, we may need you to provide appropriate methods to prove your identity and the legitimacy of your request. We will respond to your request within 15 days after receiving your feedback and verifying your identity. For your reasonable requests, we do not charge any fees in principle, but for requests that are repeated multiple times or exceed reasonable limits, we will charge a certain cost fee depending on the situation.
6. Preservation of Personal Information
6.1 Retention period
We will keep your personal information for the period required to provide the service. Unless there is a mandatory retention requirement by law, such as the Electronic Commerce Law of the People's Republic of China requiring the retention of commodity and service information, as well as transaction information, for a period of not less than three years from the date of completion of the transaction.
We determine the storage period of personal information mainly based on the following criteria:
1) Complete the transaction purposes related to you, maintain corresponding transaction and business records, and respond to your possible inquiries or complaints;
2) Ensure the safety and quality of the services we provide to you;
3) Do you agree to a longer retention period;
4) Ensure that we provide evidence to the court in potential litigation cases;
5) Is there any other special agreement or legal regulation regarding the retention period.
After exceeding the retention period, we will delete your personal information or anonymize it as required by applicable laws. When you voluntarily cancel your account, we will process the data in accordance with the requirements of laws and regulations.
6.2 Save Region
Your personal information will be stored within the territory of the People's Republic of China. If some products or services involve cross-border or other reasons, we need to provide your personal information to overseas parties. We will strictly follow the laws and regulations and ensure the security of your personal information.
7. Data sharing and disclosure
7.1 Provide platform services. If you use products/services provided by other platforms on our platform, we may share your necessary personal information with the providers of the corresponding products/services, so that you can use the corresponding functions normally.
7.2 We provide unified management services. If you use our account to log in and use products/services provided by other third parties, we may share your personal information. We will only share necessary personal information to provide you with consistent services and unified management, such as viewing and managing within our products/services. If we share your sensitive personal information or if related parties change the purpose of using personal information, we will seek your authorization and consent again.
7.3 Provide necessary cooperative services, and certain of our services will be provided by business partners solely for the purposes stated in this policy. To ensure the smooth completion of the services provided to you, we may share your personal information with our partners.
7.4 Ensure security and optimize services. In order to ensure your safety when using our products/services and optimize our services, we may share your necessary information with our relevant partners. Security services. In order to ensure the security of your account and avoid risks such as fraud, network viruses, and attacks, we may use our security partners to share necessary device information, log information, as well as your usage habits and commonly used software information, to comprehensively assess the risk of your account and prevent security incidents from occurring.
7.5 Provided based on legal circumstances. According to the provisions of laws and regulations, litigation dispute resolution needs, relevant agreements (including online electronic agreements and platform rules) or legal documents signed between you and us, or when requested by administrative, judicial and other competent authorities in accordance with the law, we may share your personal information.
7.6 In addition to the above situations, if we share your personal information with any other company, organization, or individual, we will seek your explicit consent or authorization again.
7.7 Xhorse series products with the same remote,chip (including but not limited to wired remote, wireless remote, smartkey remote, super remote,garage door remote, VVDI super chip, etc.) will run out of usage after being generated more than 50 times and will no longer be able to continue generating.
We will share necessary data with third parties through application programming interfaces (API), software tool development kits (SDK), and different versions of third-party SDK may vary. We will conduct strict security checks on third parties and agree on data protection measures.
Xhorse shares personal information list with third parties
Please be aware that we will only share your personal information for legitimate, legitimate, necessary, specific, and clear purposes. We will sign strict information protection and confidentiality agreements with companies, organizations, and individuals with whom we share personal information solely for the purposes stated in this policy, requiring them to comply with the agreement and take relevant security measures to protect your personal information.
8. Application Privacy Permission Description
To better provide you with application services, we need the following privacy policy permissions, including:
8.1 Display permissions on other applications；Convenient for users to quickly operate applications；
8.2 Modify or delete content permissions in storage cards；Convenient for users to store image and file data during application operation；
8.3 Access to exact location information permission：You can open your location permission to connect Bluetooth devices and communicate with Bluetooth device end requirements；
8.4 Access to approximate location information permissionObtaining approximate location permission is for connecting Bluetooth devices and communicating with Bluetooth device end requirements;；
8.5 Background access to geographic location permission：Obtaining background location permission is convenient for users to scan and match Bluetooth devices while mounting in the background for communication needs.
8.6 Camera permissions: We access the camera to allow users to capture images, take photos, and upload videos and images to participate in application related functions.
8.7 Read content permissions from storage cards: In order to facilitate user storage operations or editing of partial file data content requirements.
8.8 Obtain user software installation list permissions: To prevent malicious programs and meet security operational requirements.
8.9 Obtain user Android ID,Utdid,IMEI,MAC address permissions: Convenient device identification, better communication service support with Bluetooth devices.
8.10 Clipboard permissions: Used to access your clipboard permissions locally in situations such as sharing or receiving shared information, participating in events, etc.
8.11 Media and Image Permissions: Users are authorized to access our personal information and customer service support functions by actively uploading images, video media files, and other means.
9. Notification and Revision
To provide you with better services, our business will change from time to time, and this privacy policy will also be adjusted accordingly. We will update our basic information, the types and retention periods of your personal information processing, the way you manage personal information, and our contact information in a timely manner. Without your explicit consent, we will not reduce your rights under this privacy policy.
We will notify you of updates to relevant content by sending updated versions or other means on our mobile device. Please also visit us to stay up-to-date with the latest privacy policies. In the aforementioned circumstances, if you continue to use our services, you agree to accept and be bound by the revised policy.
10. How to contact us
You can contact us through the following methods, and we will respond to your request within 15 days；
10.1. You can contact us through the online contact information/customer service system provided on the website（www.xhorse.net.cn）.
10.2. You can contact us via email 'support@xhorse.com' or you can send it to the following address:
28/F, Phase 2, Building 6, International Innovation Valley, Xili Street, Nanshan District, Shenzhen, Guangdong, China (receipt)(广东深圳市南山区西丽街道国际创新谷6栋二期28楼)，Zip code： 518000。
Shenzhen Xhorse Electronics Co., Ltd.